Privacy Policy
Learn how we collect, use, and protect your personal information
Last Updated: January 2024
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Company information and job title
- Product inquiries and communication preferences
- Payment information for transactions
- Account credentials for our services
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website and search terms
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our products and services
- To respond to inquiries and provide customer support
- To process orders and manage business relationships
- To send marketing communications (with your consent)
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
3. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience:
3.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver personalized advertisements
- Functional Cookies: Enable enhanced features and personalization
3.2 Cookie Management
You can manage your cookie preferences through our Cookie Settings panel or by adjusting your browser settings.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist us in operating our business
- With business partners for joint marketing activities (with your consent)
- To comply with legal requirements or protect our legal rights
- In connection with a business merger, acquisition, or sale
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure data centers and infrastructure
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Portability of your data
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Customer relationship management
- Legal and regulatory compliance
- Dispute resolution
- Business continuity
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Adequacy decisions from relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
KOGEN Biotechnology Co., Ltd.
📍 No. 58, Xiying Road, Qujiang New District, Xi'an City, Shaanxi Province, China
📞 +86 132-5973-9538
📧 privacy@kogenbio.com